Privacy policy

Wala Enterprise operates walaenterprise.store, an online clothing and fashion store based in Surat, Gujarat, India. Our store is hosted on Shopify.

This Privacy Policy explains how we collect, use, and share personal information when you browse our website, place an order, create an account, or contact us.

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized so that it can no longer identify you.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact and delivery details: your name, email address, phone number, billing address, and shipping address.

  • Order and payment information: products purchased, order history, payment method, payment status, transaction details, returns, exchanges, and refunds. Payment information is processed through Shopify and the payment providers available at checkout.

  • Account information: details you provide when creating or using a customer account, including account preferences and authentication information.

  • Customer support information: messages, photographs, and other information you send when requesting assistance.

  • Device and browsing information: your IP address, browser, device information, cookie identifiers, pages visited, products viewed, cart activity, and interactions with our website or advertisements.

Please do not send passwords, complete card numbers, or card security codes by email or through our contact form.

2. How We Collect Information

We collect information:

  • Directly from you, such as when you place an order, contact us, or subscribe to marketing.

  • Automatically, through cookies, pixels, and similar technologies when you interact with our website.

  • From service providers and partners, including Shopify, payment providers, delivery providers, and advertising or analytics partners.

3. How We Use Information

We use personal information to:

  • Process payments and fulfill, deliver, and track orders.

  • Handle returns, exchanges, refunds, and customer inquiries.

  • Send order confirmations, shipping updates, and other service messages.

  • Maintain customer accounts and remember preferences.

  • Understand website performance and improve our products and shopping experience.

  • Measure advertising performance and provide relevant advertisements, subject to applicable consent and opt-out requirements.

  • Send promotional communications where permitted.

  • Detect fraud, protect our store, resolve disputes, and comply with applicable obligations.

Where applicable law requires a legal basis, we process information to perform our contract with you, meet legal obligations, pursue legitimate business interests where permitted, or act on your consent. Where processing relies on consent, you may withdraw it.

4. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to support shopping features, remember preferences, understand website activity, and support advertising.

Some cookies are necessary for functions such as maintaining your cart and completing checkout. Other technologies may be used for analytics or personalized advertising, depending on your choices and our store’s configuration.

Our advertising partners may include Meta, which operates Facebook and Instagram. Where enabled, advertising tools may process browsing activity, identifiers, and shopping events to measure advertisements and show relevant offers.

Where available, you can manage preferences through our website’s cookie controls. You can also adjust your browser settings. Blocking some cookies may affect website functionality.

Depending on your location, you may opt out of certain advertising-related data uses through our data-sharing opt-out page.

5. How We Share Information

We may share personal information with:

  • Shopify, which hosts our store and supports its operation.

  • Payment providers, to process transactions and support fraud prevention.

  • Shipping and fulfillment providers, to deliver and manage orders.

  • Other service providers, supporting customer service, technology, analytics, and business operations.

  • Advertising and marketing partners, subject to applicable privacy choices and requirements.

  • Authorities, advisers, or other parties, where necessary to comply with law, respond to valid requests, resolve disputes, or protect rights and safety.

  • Parties involved in a business transaction, such as a merger, acquisition, or restructuring.

We may also share information when you request or authorize us to do so.

Certain advertising-related disclosures may qualify as a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even when no money is exchanged. Your rights depend on your location and the laws that apply.

6. Shopify’s Role

Shopify processes information about your access to and use of our store to provide and improve its services.

Where Shopify’s enhanced services are enabled, Shopify may use information about your interactions with our store together with information from other merchants and Shopify services. For certain uses, Shopify is responsible for responding to requests concerning its processing.

Learn more through:

Information submitted to our store may be shared with Shopify and service providers located outside your country.

7. Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe link in those emails.

For promotional text or WhatsApp messages, use the opt-out instructions provided with the message or contact us.

Unsubscribing from marketing does not stop essential communications about your orders, payments, deliveries, or customer support requests.

8. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining records, handling disputes, and meeting applicable legal requirements.

Retention periods vary according to the type of information and the reason it is held.

We take reasonable measures to protect personal information. However, no website, transmission method, or storage system can guarantee complete security.

9. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights to:

  • Access or obtain information about your personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Receive a portable copy of certain information.

  • Opt out of certain sales, sharing, or targeted advertising.

  • Restrict or object to certain processing.

  • Withdraw consent where processing relies on consent.

  • Appeal a decision concerning a privacy request.

You can submit requests to walaenterprise136@gmail.com or use the privacy controls available on our website.

We may need to verify your identity before processing a request. Where permitted, an authorized agent may submit a request on your behalf with appropriate proof of authorization.

We will respond within the period required by applicable law and will not discriminate against you for exercising your privacy rights.

Where required by applicable law, we recognize Global Privacy Control (GPC) signals as an opt-out request for the browser and device used. Where Shopify can associate the signal with a Shopify account, it may also apply the request to that account. Other “Do Not Track” signals may not be recognized.

10. International Customers

Wala Enterprise is based in India. Your information may be transferred to, stored in, or processed in India and other countries where Shopify and our service providers operate.

Privacy laws in those countries may differ from those in your country.

Where required for transfers from the European Economic Area or the United Kingdom, appropriate transfer safeguards apply, such as recognized contractual protections or an applicable adequacy decision.

11. Children’s Privacy

Our store is intended for adult customers and is not directed to children. We do not knowingly collect personal information from children under the applicable age of majority.

If you believe a child has provided personal information to us, contact us so we can review the matter and take appropriate action.

We do not have actual knowledge that we sell or share personal information of children under 16.

12. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information. Information you post publicly, such as a review or social media comment, may be visible to others.

13. Complaints

If you have concerns about how we handle personal information, contact us using the details below.

Depending on your location, you may also have the right to complain to a relevant privacy regulator or appeal our response. Customers in the European Economic Area can find their regulator through the European Data Protection Board.

14. Changes to This Policy

We may update this policy to reflect changes in our business, technology, or applicable requirements.

We will publish the revised policy here, update the date above, and provide additional notice where required.

15. Contact Us

For privacy questions or requests:

Wala Enterprise
458, Amorina Textile Market
Punagam, Surat
Gujarat – 395011
India

Email: walaenterprise136@gmail.com
Phone: +91 79905 30440
Customer support: Monday–Saturday, 10:00 AM–7:00 PM IST

Wala Enterprise is the controller of personal information we process for our own business purposes, where that term applies under relevant law.