Refund policy

  • if the item is damaged, defective, or incorrect.

If your request is approved, we will email you a shipping label and return instructions.

Return address:

Wala Enterprise
458, Amorina Textile Market
Punagam, Surat
Gujarat – 395011
India

Returns from the United States must be shipped to India. Please contact us and obtain approval before sending your package. Items returned without prior approval will not be accepted.

Exchanges and Replacements

After receiving and inspecting your returned item, we will email you to confirm whether your exchange is approved.

Once approved, we will arrange shipment of your replacement and provide tracking details. If your requested item is unavailable, we will contact you to discuss an alternative, store credit, or a refund.

Refunds

After receiving and inspecting your return, we will notify you whether your refund is approved.

Approved refunds will be processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to display the refund.

If more than 15 business days have passed since your refund was approved, contact walaenterprise136@gmail.com.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or different from what you ordered, email walaenterprise136@gmail.com promptly with your order number and photographs showing the issue.

We will evaluate the problem and arrange an appropriate replacement or refund. Please contact us before returning the item.

Items Excluded from Returns and Exchanges

The following items are not eligible for standard returns or exchanges:

  • Sale and clearance items.

  • Custom or personalized products.

  • Gift cards.

  • Perishable goods, personal care goods, hazardous materials, flammable liquids, or gases, where applicable.

For damaged, defective, or incorrect items, please follow the instructions above.


European Union Orders

For merchandise shipped into the European Union, the 14-day cooling-off provision applies notwithstanding the standard exclusions above: you may request cancellation or return within 14 days of receiving your order, without providing a reason.

Items should be unworn and unused, with their original tags and packaging and proof of purchase. Contact us before returning your order.

Return and Exchange Shipping Costs

Customers are responsible for the shipping costs of returning an item and for shipping any replacement item requested through an exchange.

Returns must be sent to our approved return address in Surat, Gujarat, India, including returns from the United States. International return shipping can be expensive; please check the cost before requesting a return or exchange.

If we provide a return shipping label, it is not a free return label. We will explain the applicable shipping charges before you proceed.

For damaged, defective, or incorrect items, contact walaenterprise136@gmail.com before arranging shipping so we can review the issue and provide instructions.

Contact

For return, exchange, or refund assistance:

Email: walaenterprise136@gmail.com
Business: Wala Enterprise
Address: 458, Amorina Textile Market, Punagam, Surat, Gujarat – 395011, India