Refund policy

Return and Exchange Policy

We want you to love your purchase! We offer a 30-day Return and Exchange policy, which means you have 30 days after receiving your item to request either an exchange (for a different size, color, or item) or a return.

Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unworn, unused, and in the same condition that you received it.

  • Original tags attached and in its original packaging.

  • Accompanied by the original receipt or proof of purchase.

How to Request a Return or Exchange

To start a return or exchange, please contact us at walaenterprise136@gmail.com.

If your request is accepted, we will send you a shipping label along with instructions on how and where to send your package. Please send items to the following address:

[INSERT RETURN/EXCHANGE ADDRESS]

Note: Items sent back to us without first requesting a return or exchange will not be accepted.

Exchanges & Replacements

Once we receive and inspect your item, we will notify you if your exchange is approved. Upon approval:

  • We will process and ship your replacement item promptly with new tracking details.

  • If the requested exchange item is out of stock, we will contact you to help choose an alternative product, offer store credit, or issue a refund.

Refunds

If you prefer a return instead of an exchange, we will inspect the returned item and notify you of the approval status. If approved, your refund will be automatically processed back to your original payment method within 10 business days.

Note: It may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, please reach out to us.

Damages and Order Issues

Please inspect your order upon arrival. Contact us immediately at walaenterprise136@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and send you a replacement or issue a full refund right away.

Non-Returnable & Non-Exchangeable Items

Certain types of items cannot be returned or exchanged:

  • Perishable goods (such as food, flowers, or plants)

  • Custom/personalized products (such as special orders or engraved items)

  • Personal care goods (such as beauty or sanitary products)

  • Hazardous materials, flammable liquids, or gases

  • Sale/clearance items and gift cards

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel, return, or request an exchange within 14 days of receiving your order, for any reason and without justification. The item must still meet the eligibility criteria (unworn, original tags, packaging, and receipt).