Shipping policy

Shipping Policy

Thank you for visiting and shopping at Wala Enterprise. Here are the terms and conditions that constitute our Shipping Policy.

Processing & Handling Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

Note: Processing times may be slightly longer during peak holiday seasons or promotional sales.

Estimated Delivery Times & Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 7–9 business days Calculated at checkout / Free on orders over $X
Express Shipping 3–5 business days Calculated at checkout

Delivery times are estimates and start from the date of dispatch, not the order date.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24–48 hours for the tracking information to become active.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at walaenterprise136@gmail.com with your name and order number, and we will look into it for you.

Customs, Duties, and Taxes (International Shipping)

  • Wala Enterprise is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Incorrect Shipping Address & Undeliverable Packages

  • Please ensure your shipping address is correct before completing checkout. We are not responsible for packages delivered to incorrect addresses provided by the buyer.

  • If a package is returned to us due to an incorrect address, the buyer will be responsible for the cost of re-shipping.

Damages or Lost Packages

If your order arrives damaged, or if it is lost in transit, please contact us immediately at walaenterprise136@gmail.com. Please save all packaging materials and damaged goods so we can assist you with a replacement or claim.