Shipping Policy

Last updated: October 17, 2026

Thank you for shopping with Wala Enterprise. Please review the shipping information below before placing your order.

Processing Time

Orders are normally processed within 1–3 business days after order confirmation, excluding weekends and holidays.

Processing may take longer during promotional sales or peak holiday periods. You will receive a shipping confirmation email once your order has been dispatched.

Processing time is separate from shipping transit time.

Shipping Options, Delivery Estimates and Costs

Available shipping methods and charges for your delivery address are displayed at checkout before payment.

Shipping option	Estimated transit time after dispatch	Shipping cost
Standard shipping	7–9 business days	Displayed at checkout
Express shipping, where available	3–5 business days	Displayed at checkout

Express shipping is available only when offered at checkout for your order and destination.

If your order qualifies for free shipping, this will be displayed at checkout. Free shipping does not necessarily include customs duties or import charges.

Allow 1–3 business days for processing, in addition to the estimated transit time above. If checkout displays an estimated arrival date for your destination, refer to that estimate when placing your order.

Delivery dates are estimates, not guarantees. Customs clearance, carrier delays, holidays, weather, and other circumstances may affect arrival times. Please allow extra time when ordering for a wedding, festival, or other specific occasion.

Order Tracking

Once your order ships, we will email your tracking number and shipment details.

Please allow 24–48 hours for the carrier to activate tracking information.

If tracking has not updated, or your order has not arrived within 10 business days after dispatch, email walaenterprise136@gmail.com with your order number so we can investigate.

International Orders, Including United States Orders

International orders may be subject to customs duties, tariffs, import taxes, or carrier clearance fees.

Customers are responsible for these charges unless checkout explicitly states that they are included or prepaid. Charges may be collected separately by customs authorities or the delivery carrier.

Customs processing can also delay delivery. If you are unsure about possible import costs, check with your local customs authority before ordering.

Delivery Address and Contact Details

Please check your delivery address, postal or ZIP code, email address, and phone number before completing checkout.

If you notice an error, contact walaenterprise136@gmail.com as soon as possible with your order number and corrected details. We cannot guarantee that an address can be changed once an order has been dispatched.

If a package is returned because the customer supplied an incorrect or incomplete address, the customer is responsible for the cost of re-shipping it.

Damaged, Missing or Lost Packages

If your package arrives damaged, keep the packaging and items, and contact us promptly. Include your order number and photographs of the packaging and damage.

If tracking indicates delivery but you cannot locate the package, check with household members, your building reception, and the carrier, then contact us.

We will review the situation and work with the delivery provider to investigate and arrange an appropriate resolution.

Returns and Exchanges

Return shipping and shipping for exchange replacements are paid by the customer. Returns require prior approval.

Please review our Return and Refund Policy for eligibility and instructions.

Contact Us

Email: walaenterprise136@gmail.com
Phone: +91 79905 30440
Customer support: Monday–Saturday, 10:00 AM–7:00 PM IST

Wala Enterprise
458, Amorina Textile Market
Punagam, Surat
Gujarat – 395011
India